Last Updated: 18 September 2021
1 General Overview and Scope
- Transporters: users who provide delivery services to Senders individually using the Transpora Transporter mobile app
- Senders: users who request or receive delivery services
- Delivery Recipients: users who receive deliveries of goods or other items from Transporters
- Pickup Contacts: users from whom goods are picked up by Transporters
- Others: users who may contact us or who may provide us with personal data
This policy is subject to the applicable laws in the countries or localities in which Transpora operates which means that we only engage in the practises described in this policy in a particular country or locality if permitted under the applicable law of that particular country or locality. If you have any questions on our practises in your country or locality then please email us at [email protected]
This policy outlines:
(a) the types of personal data we may collect and hold;
(b) how we collect personal data and hold it;
(c) the purposes for which we collect, hold, use and disclose personal data;
(d) your right to access and seek correction of personal data;
(e) how you may complain about privacy related matters; and
(f) the sharing of personal data outside of Australia.
2 What type of personal data do we collect and hold?
2.1 Data Provided by Senders and Prospective Senders
Sender Registration and Profile Information
We collect and hold personal data you provide during your application to become a Sender on Transpora and against your Sender profile also include:
(b) company name and company number;
(c) mobile number;
(d) email address;
(e) physical address;
(f) profile photo (if one is uploaded by you); and
(g) account credentials (username and password.
When you add a payment method (debit or credit card) to your Sender account, a third-party payment processing service provider will receive and store personal data you provide including your card information and details of payments you may make for our services. Transpora does not store complete payment card details on our servers.
When you add favourite locations against your Sender profile for use in new bookings, the personal data you provide which we hold may include:
(a) favourite location name;
(b) business name;
(d) mobile number;
(e) email address;
(f) mobile number;
(g) email address;
(h) physical address (including unit/level number); and
(i) default pickup, default delivery and authority to leave preferences.
2.2 Data Provided by Transporters and Prospective Transporters
Transporter Registration and Profile Information
We collect and hold personal data you provide during your application to become a Transporter on Transpora and against your Transporter profile which may include:
(b) Australian Business Number;
(c) mobile number;
(d) email address;
(e) physical address;
(f) profile photo;
(g) account credentials (username and password);
(h) mode of transport;
(i) passport details;
(j) drivers licence information;
(k) student ID details;
(l) national ID details;
(m) birth certificate details;
(n) ImmiCard details;
(o) vehicle insurance details;
(p) vehicle year, make, model, colour, state of registration and licence plate details;
(q) bank account details (bank name, BSB number, account number and account holder name);
(r) date of birth;
(s) user settings (such as default navigation preference); and
Some personal data provided by you including but not limited to student ID, national ID, passport, drivers licence or birth certificate may indicate document numbers as well as gender, photo and date of birth and may be used by us to verify your identity. Please refer to the “the purposes for which we collect, hold, use and disclose personal data” section” for further information.
Payment and Tax Information
We collect and hold Transporters’ bank account details and Australian Business Numbers as part of your profile to provide payment and for tax reporting purposes.
Background Checks and Identity Verification
Transpora may carry out background and identity verification checks on Transporters (and potential Transporters) via third party service providers. The personal data received and held may include criminal record (where permitted by law), right to work status, drivers licence status and history, prior addresses and known aliases.
2.3 Data Created from Use of our Services
Location and Sensor Derived Data (Transporters)
We continually collect precise or estimated location data from Transporters to allocate booking offers, enable live tracking, determine task status, prevent and/or detect fraudulent activities and for billing purposes. Location data is collected when the Transporter app is in online mode and operating in the foreground (app is open and on screen) or background (app is closed or not on screen) of the Transporter’s mobile device.
We receive and collect data from our Users’ devices including (where relevant) hardware information, IP address, browser type, operating system type and version, unique device identifiers, serial numbers, battery information, mobile carrier and network information or any other data you allow the device you use to engage with us to share with us.
Transpora works with a third-party service provider to enable phone calls between Senders, Transporters, Pickup Contacts and Delivery Recipients who are involved or have a touch point with the pickup and delivery of goods booked using our services. Transpora receives data about these communications including the date and time of the call, the duration of the call and the telephone numbers involved but we do not record or have access to the content of any such phone calls.
Transpora collects specific booking related data including item type, quantity, barcode numbers, pickup details (business name, name, mobile number, email address, unit/level number, address), delivery details (business name, name, mobile number, email address, unit/level number, address, authority to leave preference), price, payment method, the date and time services were requested and provided and distance travelled, uploading of images (including items and signatures collected), barcodes verification and notes.
Transporters and Pickup Contacts or Delivery Recipients are able to review and rate each other at the conclusion of a pickup or delivery task. If they choose to do so, the rating and comment is collected and stored by Transpora.
We share the aggregate rating and breakdown by star rating from 1 through 5 with each and along with the number of each badge received with each Transporter through the Transporter app however never provide data that identifies the Pickup Contact or Delivery Recipient who left the specific rating for the task and the data is randomised to ensure the timing of feedback being left is not directly related to a change in the aggregated rating or badge count viewable by the Transporter.
Ratings or comments left by a Transporter are not viewable by Pickup Contacts or Delivery Recipients.
Communications and General Contact Data
We may collect and hold your personal data including name, email address, contact number, attachments and message content or other data which you elect to provide us if you contact us directly including those relating to any complaints or enquiries you may make or are made about you.
2.4 Data Received from Third Parties and Other Sources
Background Information on Transporters
Transpora uses third party service providers to carry out background checks on potential and active Transporters where it deems it appropriate and/or necessary to do so.
The personal data collected and held may include your criminal record (where permitted by law), right to work status, drivers licence status and history, prior addresses and known aliases.
Transpora uses a third-party payment processing service provider to receive payments on behalf of Transpora. This third-party payment processing service provider will receive, collect and provide Transpora access to certain data including your:
(a) date and time of payment;
(b) email address;
(c) payment method (including card type and last four digits of the card used);
(d) payment amount;
(e) risk evaluation rating;
(f) payment status;
(g) card expiry date;
(h) transaction ID:
(i) operating system;
(j) browser type;
(k) device type;
(l) device IP address; or
(m) other such data.
Data from Affiliated and Non-Affiliated Third Parties
Transpora may collect data about you or others from any Transpora affiliated or non-affiliated third parties whom have their own privacy and other policies which govern the handling of your or others data and Transpora has no control over how any third party collects, uses or discloses any data (personal or otherwise) which they collect about you.
Examples of such data include any data that you allow any social media platform to share with us or any data we request and receive, to the extent permitted by law, from third parties such as credit reporting or other such agencies to assist in identify verification, trustworthiness assessment or safety and fraud protection.
Transpora may collate any data we obtain from you through your use of our services with any data we receive from third parties and any other data we may receive from any service we provide and whether you have a connection (direct or indirect) with others whose personal data we may collect or hold.
We may collect and hold any other data requested on our website, apps or otherwise requested by us or provided by you.
Survey and Focus Groups
Transpora may collect and hold data you provide through any surveys, focus groups or other such forum in which you participate in.
2.5 Cookies and Like Technologies
When you use our website, apps and other services, we may place “cookies” on your device to recognise you (both session and persistent cookies) or may use alternative similar technologies to store preferences, collect statistical data and track your use of our website, apps or services.
Cookies are widely utilised hence the majority of devices are configured to automatically accept cookies however If you prefer not to accept cookies, you are able to adjust your device settings accordingly. We note that if you elect to turn off cookies or reject a request to place cookies, all or part of the features or services that we provide may not function correctly or be available to you.
3 How Does Transpora Hold Personal Data and is it Secure?
Personal data we hold is generally stored digitally in computer systems and servers which may be operated by us or third-party service providers.
The security of your personal data is important to us and as such, we take precautions to protect the data we hold from unauthorised access, loss, modifications or disclosure however no security measures are 100% secure hence we cannot unequivocally guarantee the security of Users’ data that we hold.
To the maximum extent permitted by law, we exclude and limit our liability to you in respect of any breach of security, unauthorised access, loss, modification, misuse or disclose of your personal data.
4 Why Does Transpora Collect, Hold, Use and Disclose Personal Data?
We may collect, hold, use and disclose your personal data including but not limited to:
(a) providing Transporters with a Sender’s personal data (including data of a Pickup Contact or Delivery Recipient) such as name, business name, address, contact number and special instructions to facilitate services procured or booked using our website, apps or other such medium;
(b) providing Senders, Pickup Contacts or Delivery Recipients with a Transporter’s personal data such as location (including real time location), profile photo, vehicle information, name, and contact number to facilitate services procured or booked using our website, apps or other such medium;
(c) Sending SMS, emails, push notifications or other such messages or phone calls regarding the status of your application to become a Sender or Transporter, your account status, the status of a task in which you are directly or indirectly related to through Transpora, incentives and promotions, available delivery opportunities and other opportunities;
(d) to facilitate and process payment for our services or services procured or booked using our website, apps or other such medium;
(e) for direct marketing purposes;
(f) for verification of your identity;
(g) formulating insights about you to tailor the experience in using our services or any services of our approved third-party providers or suppliers;
(h) for research and development purposes in improving our services or services that are available to be procured or booked through our website, apps or other such medium;
(i) as required or permitted by law, regulations, court order or any government, law enforcement or other regulatory body or legal process;
(j) for any background, criminal history, credit worthiness or other checks that are required or that we may elect to carry out, to the extent permitted by law, for or in connection with your use of our website, apps or any services booked or procured through us;
(k) for the purposes of any dispute resolution;
(l) finding, investigating or preventing fraud or other security issues including protecting ourselves or other Users (including the public);
(m) responding to any issues that may arise in the provision of services by a Transporter booked through our website, apps, or other such medium;
(n) enforcing any legal terms, policies or terms of service that govern your use of Transpora and our services;
(o) respond to any emergency where we reasonably believe disclosure of your personal data is required to prevent or reduce the chance of death, harm or similar of any person, animal or similar;
(p) respond to any emergency where we reasonably believe disclosure of your personal data is required to prevent or reduce the chance of damage, destruction or similar of any property including public property;
(q) negotiate or carry out any business transactions whether directly or indirectly including but not limited to the sale of the business (or part thereof), mergers, sale or purchase of assets or bankruptcy;
(r) sharing feedback or comments provided by Pickup Contacts or Delivery Recipients with Transporters but not data that identifies the Pickup Contact or Delivery Recipient; or
(s) for the purposes of any investigation of complaints or responding to enquiries or requests for support.
We may generalise, cleanse or aggregate your personal data and use such data for any purpose including but not limited to research and marketing purposes. We may also share any such data with approved third parties including but not limited to service providers, advertising agencies, promotional partners, sponsors and/or others.
Although impractical for us to list the details of all approved third parties that we may disclose your personal data to, the following are, in addition to the purposes and entities identified above, those whom we may disclose your personal data to:
(a) members of the Transpora group of companies;
(b) our approved third-party service providers and subcontractors including those who provide technology solutions in respect of the websites, apps, financial, legal, accounting, insurance, marketing, advertising or such other professional services;
(c) comply with any legal, regulatory, operational purposes of Transpora or any member of the Transpora group of companies; or
(d) any independent third parties to whom you offer to provide services or from whom you may procure or booked services from using our website, app or other such medium.
5 Collect, Store, Use, and Disclose Personal Data for Direct Marketing
We may collect, use, store and disclose your personal data for the purposes of advertising and promoting services which we believe may be of interest to you. Such direct marketing may be undertaken via email, SMS, mail, telephone or targeted online advertising.
6 Third Party Links
Transpora’s website, apps and other services may contain links or paths to websites, services or products developed, owned, operated or managed by third parties which Transpora does not have control over hence shall not be deemed responsible for the privacy practises (or lack thereof) of any such third party.
Transpora suggests you obtain and read the privacy policies of any such third-party organisation or contact them to discuss any concerns you may have before disclosing any of your personal data.
7 Enquiring, Accessing or Correcting your Personal Data
If you wish to access any of the personal data we may hold about you or have a general enquiry about your privacy, please email us at [email protected] with the subject line “Privacy Enquiry”.
Subject to confirmation of your identity to our satisfaction, we will provide you with access to any personal data we may hold about you (except in limited circumstances permitted by law).
If your request to access any personal data we may hold about you requires significant effort on our part (as determined by us), we may elect to charge a reasonable fee for completing such a request.
If you need to correct any of your personal data, please email [email protected]
8 Complaining About our Management of Personal Data
We will investigate the complaint with our personnel, service providers and other professional advisors and attempt to resolve it in a reasonable and timely manner. We will inform you in writing about the outcome of the investigation by return email.
If we are not able to resolve your complaint to your satisfaction and no other complaint resolution methods are agreed or required by law, we will inform you and you will need to explore your complaint with the relevant ombudsman in your country or locality.
9 Disclose of Personal Data Overseas
We may allow your personal data to be collected, stored, used or disclosed by or to our personnel being any member of the Transpora group of companies or any third-party service provider who are in countries outside of Australia. We do this in cases where:
(a) we make a decision to store or process data with a third-party service provider (and any of their subcontractors, sub suppliers or similar) such as those who collect and process website or mobile application data, email data, undertake identification verification activities or similar. Due to the wide ranging and diverse geographic locations and the fact they change over time, it is not practical for us to advise you of which countries your personal data may be located in however advise that it includes but is not limited to Australia, Singapore, Romania, the United States of America, India and Israel;
(b) disclosure is required between any member of the Transpora group of companies who provide various support services including but not limited to legal, tax, finance, IT and HR support; and
(c) where you are involved with any issues regarding services which we provide or are provided or procuring services using our website, apps or other such medium. In such cases, we may disclose your personal data to any overseas supplier involved in the supply of such services.
Where we disclose any of your personal data outside of Australia to any third party (including any member of the Transpora group of companies), we take reasonable steps to ensure that such third party protects your personal data.
10 Data Retention and Deletion
Transpora retains personal data related to a User for as long as necessary for the purposes it has described in this policy. Users may make a request for deletion of their account at any time by contacting [email protected] however Transpora may retain the Users data after a deletion request to ensure compliance with legal or regulatory requirements, safety requirements, fraud prevention or investigation or for any other reason described in this policy.
Given Transpora’s policy to retain personal data for as long as necessary, this will naturally mean that Transpora retains different types of personal data for different lengths of time. As a general rule, personal data collected is retained for a minimum of 7 years (even after a deletion request).
12 Other Privacy Terms and Limitations of This Policy
There may be additional privacy notices and terms relevant to you depending on the nature of your engagement with us and our business. Specifically, these may be located in our terms and conditions of use which can be accessed at www.transpora.co/terms.
This policy does not apply to any personal data related to any employees.